Support

Open Mailcomm, choose to add an account, and pick Google. Sign in with the Google account whose mail you want to manage and accept the permissions Google shows you — Mailcomm needs them to read your mail, send on your behalf, and move messages between folders.

If the sign-in sheet closes without connecting, make sure you are signed in to the account you intended, then try again. Google Workspace accounts may additionally need an administrator to allow the app.

The flow is the same as Gmail: add an account, pick Microsoft, sign in, and accept the permissions. Personal Outlook, Hotmail and Live addresses all work, as do Microsoft 365 work accounts.

Work or school accounts are sometimes locked down by an administrator. If the sign-in ends with a message about your organisation not allowing the app, your IT administrator has to approve it before you can connect.

Check three things, in this order. First, iOS Settings, then Notifications, then Mailcomm — notifications must be allowed there. Second, Mailcomm's own Settings, then Notifications — they can be switched off per account. Third, any Focus mode you have on, which can silence Mailcomm without telling you.

If all three look right, your mail account may have stopped being connected — providers revoke access after a password change or a long absence. Sign out of the account in Mailcomm and connect it again.

There is no separate Mailcomm account to delete — you sign in with Gmail or Outlook, and your mail stays with them. To send you notifications, Mailcomm keeps your email address, your account provider and a notification token for each of your devices, plus, for Gmail, a sign-in credential issued by Google. Signing out of an account removes the notification registration for that device, and once you have signed out of it on every device, the stored sign-in credential is deleted too. Both need an internet connection at the moment you sign out. If your device is offline, the registration and the sign-in credential may stay in place. These, and anything else we hold for your account, are deleted on request.

To disconnect, sign out of the account in Mailcomm's Settings, then remove Mailcomm from the connected apps list in your Google or Microsoft account security settings. Signing out of an account deletes all of that account's data from your device. Uninstalling Mailcomm deletes all of its data from your device.

If you have written to us by email and want that correspondence deleted, ask at the address below and we will do it.